Repair + Maintenance

Over the years, we have built an extensive network of suppliers to ensure we have a large parts inventory. Our service vehicles are outfitted with a range of these parts to limit repeat visits. Our services are completed in a timely manner to keep your practice running smoothly. We also have a large fleet of up-to-date loaner equipment to ensure minimum downtime for your practice.

We understand that you need a service and maintenance team that you can rely on. That’s why we ensure our friendly service reps are kept up to date with training and industry knowledge. Our team has a proven track record of helping to keep our clients’ practices operating smoothly, avoiding costly downtime.

An ounce of “Prevention” is worth a pound of “Cure”!
Rapport Service Plans

All Rapport clients qualify for special labour discount.

Rapport Level 01

Rapport 01 is a monthly check up on all your equipment by one of our friendly, professional and knowledgeable service reps. After the check is completed you will receive a report detailing key checks and the condition of your equipment. Many smaller problems will be corrected like split tubings and handpiece pressure issues, undetected these can lead to downtime and expensive emergency calls. Consider this as an investment in the equipment you depend on every day.

Rapport Level 02

Rapport 02 is similar to 01 but the frequency is once a quarter instead of once a month. Again, you will receive a detailed report and have the assurance that your equipment is being kept in good working order.

Rapport Level 03

Rapport 03 is a further plan scaled down for specific equipment. Many of our clients have chosen this plan to look after their air compressor and vacuum systems or their sterilization equipment. These equipment items are often the ones that are hidden away but very important to your practice – our team refers to them as your practices’ heart and lungs!

On-demand calls

Many clients still choose to call when they have a list of repairs or when they need an urgent repair; we call this “On-Demand service”. Try us today; you will find prompt, professional and proactive service.