Employee Spotlight with Kevin Haldane

As the Operations Team Lead at Central Dental Solutions, what are some of your responsibilities?

KH: I am responsible for working with the other members of the operations team to make sure we have inventory in stock so we can get it to our customers on time!

How does the Quickship program work?

KH: This is a guide to the most common items that we sell! If the product is in the guide and you are in Winnipeg if you place your order by 11:00 AM we will, where ever possible, get the order to you by 4:00 pm that same business day likewise if you place the order before 4:00 PM we aim to get it to you by 11:00 AM the next business day.

Why does Central Dental Solutions offer reupholstery on dental chairs?

KH: This is a quick more economical way of giving your chairs and office a refresh with minimal downtime!

How does the Rapport Preventative maintenance work?

KH: This is a check on the “heart and lungs” of your clinic done at regular intervals that work for you.

If someone is opening a new dental clinic, how can Central Dental Solutions help?

KH: Central Dental can help in many ways, from finding space that is feasible, Design, Project Oversight, Equipment, and Cabinetry to getting you the supplies you need to get started!

Can clients go to your website to place an order?

KH: Yes, they can. The customer portal allows them to have a curated list of the products they want to order and also see their entire transaction history

What do you like to do in your spare time?

KH: I enjoy playing shiny, BBQing, and spending time with family and friends!

If you would like to reach Kevin Haldane directly you can email kevin.haldane@accuquip.ca or call 800-665-7302.

Tips on Keeping Your Clinic Clean and Safe

In a healthcare environment keeping your dental clinic clean and sanitized is always a top priority. There are systems and strategies that can be used to ensure your team and patients have the safest and best experience in your clinic. No matter what your position is within the dental clinic, everyone on the team should share responsibility to help maintain a clean and safe environment for the benefit of all.

High Touch Areas

Always monitor high touch areas that should be regularly disinfected. Visible debris should be disposed of safely and washing down the entire area with an approved disinfectant should be done on a set schedule. High touch areas in the general clinic include, but are not limited to, transaction surfaces, light switches, drawer handles, cabinet and door handles, as well as faucets and sinks.

Washroom

Inevitably there will be high traffic in the washroom with many patients and staff members going in and out. The condition of the washroom is always a reflection of the rest of the clinic. Maintaining a clean and fully stocked washroom in your clinic will show patients that you have not overlooked the importance of keeping the washroom clean and tidy.

Reception Area

The reception area of your clinic is the first impression your patients will have of your clinic. It is critical that it is kept clean and well organized. This includes keeping clutter under control and keeping all surfaces visibly clean. There should be clearly defined intervals in which the highest touch items are disinfected. Some examples are waiting room chairs, pens, debit machines and transaction surface of desk.

Disinfection & Sterilization Procedures

One of the most crucial steps to take in developing your disinfection and sterilization procedures in your clinic is to make sure they are understood by your team and meet your associations standards. These research-based standards are there to use as a guide so that your team and patients will be kept safe. Following these procedures will significantly reduce the risk of cross-contamination and infections.

Havin pro-active cleaning and disinfecting practices that you implement at your clinic will go a long way to maintaining a positive reputation both with patients and valued team members. If you want to go the extra mile consider hiring a professional cleaning team who can sanitize all the key traffic areas as well as performing the regular cleaning tasks. By always presenting a clean and well-organized clinic, you can ensure your patients have the best experience possible at your dental clinic, and ensure their safety.

RESOURCES

https://www.dentistryiq.com/practice-management/staffing/article/16360908/how-clean-is-your-dental-office-5-tips-to-keep-your-patients-healthy-and-happyhttps://www.servicemasterclean.com/clean-blog/healthcare-cleaning/dental-office-cleaning-checklist/

Sedation Techniques in the Dental Industry

Dental sedation is used to calm a patient’s anxiety about the procedure or help with pain control. There are many forms of dental sedation in the industry. They range from numbing the pain to completely sleeping. All forms of sedation are meant for short term use.

Minimal Sedation

This type of sedation is a conscious sedation. This is where the patient is still conscious but less aware of what is going on around them. When this method is used the patient’s coordination might be affected but ventilatory and cardiovascular functions will be unaffected. One of the most used techniques for this type of sedation is what is known as commonly known as laughing gas. The medical name for laughing gas is nitrous oxide and is used to relax patients which may help them receive pain management such as needles in the gums. The effects of laughing gas come quickly and wear off quickly once they stop breathing it in from the nose apparatus you will use to administrate it. Patients who use only this sedation method can often drive right after the procedure.

Oral Sedation

This type of sedation is also a conscious sedation. This is a prescribed medication that is taken orally. There are a number of different types of medication that can be prescribed. Depending on the circumstances, your patients heart rate and blood pressure may need to be monitored during the procedure. If the patient has extremely high anxiety this is a good option. Typically, this type of sedation will leave them sleepy and unable to drive home.

IV Sedation

There is something called ‘Twilight’ sedation. For this, the patient is conscious but not very aware of their surroundings. This can still be done at your dental clinic with the right education and equipment. Under some circumstances but not very often, a patient will need general anesthesia which cannot be done at the dental clinic but would need to be done at a hospital or specialized clinic where a specialist would administrate the sedative and monitor the patient throughout the procedure.

As a dentist, you should always check with the dental association guidelines or requirements to administer sedation. Another option that is becoming common in the dental industry is clinics employing a dental anesthesiologist so they can perform the more complicated procedures.

Having sedation alternatives can benefit certain patients, as well as your whole team by saving time, anxiety and delivering a more positive patient experience.

RESOURCES

https://www.mouthhealthy.org/~/media/ADA/Education%20and%20Careers/Files/anesthesia_use_guidelines.pdf

5 Questions with Equipment Tech – Karl Grant

Karl Grant, an Equipment Technician at Central Dental Solutions, has decades of experiences helping our clients. We took a minute to ask him some questions about his role and what he likes to do in his spare time. Read below to find some advice Karl has for dental clinics, no matter the size!

What is your role at Central Dental Solutions and how long have you been employed there?

I have been an Equipment Technician with Central Dental for 24 years! I started here in October of 1998.

What led you to becoming an Equipment Technician?

I was looking for steady work and I knew the dental industry would not be going anywhere so the appeal was the promise of constant work!

What is your favorite part of your job?

My favorite part of the job is when a customer has an emergency problem and we can find the right solution for them quickly. I do not like seeing our customers in that situation but when it inevitably happens, I love finding the right solution for them!

What advice do you have for dental clinics when it comes to their equiqment?

The advice I always give to dental clinics is to be sure they have a plan for regularly scheduled preventative maintenance of the heart and lungs of the clinic which is the main air compressor and the dental suction unit.

What do you like to do when you are not at Central Dental?

When I get the opportunity, I love to travel and explore new places, spend time with my wife and children and spending time outdoors doing activities such as hiking.

If you would like to find out more about our Rapport Plan, visit https://www.central-dental.ca/repair-maintenance/.

Mario Santos

Mario Santos has been a Service Technician for the past 2 and a half years. He enjoys meeting new people and working on their machines. In his spare time, he plays Dare, basketball and works on cars. He also enjoys being a grandfather. He always wants to make sure customers are happy with his service!

Why Dentists Are Turning to Digital Dentistry

The technology in the dental field is ever-changing, like most industries. In the past decade, many positive steps have been made to creating an accurate and beneficial system for digital dentistry. This technology has many benefits. Although it has taken time to be a trusted source in the industry it is in high demand now. Below we explore some of the advantages of digital dentistry.

Saves Time

The bottom line is that intraoral scanners save you time. When you save time in your clinic, it leads to more patients which increases your workflow and patient reach. When you scan a patients mouth digitally it takes five minutes. Scanning digitally helps you to avoid a mess and keeps patients from being uncomfortable

Guarantees Accuracy

When digital equipment is used properly, there are plenty of studies that prove the accuracy of intraoral scanning. When you use a scanner, you eliminate human error. Most dental labs suggest that the biggest source of error is the impression that is made. When a scan is made digitally it takes out the chance of that happening.

Comfort of Use for Dentist

The new Carestream intraoral scanner, CS 3800, is completely wireless and has a battery life up to one hour. It can be plugged in if the battery runs out. It uses motion controls within the scanner instead of having to use the computer. It is only 240 grams which makes it easy to handle for dentists and does not create a lot of stress and pain in the hand when using. This new technology is the most comfortable and convenient on the market to date.  

Saves Money

Depending on how you do things at your clinic, you can really save money using an intraoral scanner. You will save money on materials such as PVC and plaster for models. On top of that, you will save money on shipping and will not have to find the space to store all of the additional materials. All of your models can be stores digitally instead of finding a physical place for all the records. According to Dr. Mark McOmie from the Unites States, you can save approximately $28,800 a year using a digital scanner. The cost upfront is more but in the long run you will save thousands of dollars for your practice.

At Central Dental Solutions, we are seeing the CS 3800 as a way of the future. If this is something you would like to try at your clinic, do not hesitate to reach out to our knowledgeable team and we can provide you with a demo to ‘try before you buy.’ Please contact us at sales@central-dental.ca or call 800-665-7302.

RESOURCES

https://www.3shape.com/en/news/2018/five-reasons-to-own-an-intraoral-scanner

https://instituteofdigitaldentistry.com/news/new-carestream-intraoral-scanner-announced-cs-3800/

Manny Meillon – Service Rep at CDS

1.       What are you responsible for as a Service Rep at Central Dental?

One of my biggest responsibilities is to test and repair handpieces as soon as they arrive at Central Dental so we can guarantee our customers that they will receive them back in less than 72 hours. I also perform preventative and corrective in-house maintenance to all medical equipment.

2.            How long have you been servicing dental / medical equipment? What type of dental equipment do you service?

I have been in the medical field for over 9 years and specialized in dental equipment for the last 3 years. At Central Dental, I service different kinds of equipment such as handpieces, ultrasonic scalers, ultrasonic cleaners, sterilizers, obturation systems, centrifuges, among others. 

3.            What should dental clinics know about service reps?

They should know that the service reps are here to help and deliver the best customer experience by creating a positive and professional relationship that will give them the right solution at the right time.

4.            Why did you become interested in the dental industry? 

As they say ““A warm smile is the universal language of kindness.” so being part of the process to help dentists to achieve their patients’ dreams is truly fulfilling

5.            What do you like to do in your spare time?

Travel is the activity that I enjoy the most. I like activities that involve camping and fat biking. 

UV Disinfection in the Dental Industry

In 2019, when a global pandemic hit, professionals in the dental industry starting looking for new ways to disinfect their tools and surfaces between patients. UV light technology has been used in large healthcare facilities for some time with great success. Currently, most dental clinics are not using the technology but trends are showing that it is on the rise, and for good reason. UV sterilization systems technology have come a long way in their functionality and convenience over the last decade, research and developments were ramped up once the COVID-19 pandemic hit.

UV sterilization systems fall into many categories, but the three most popular in the dental industry are the fixed mounted systems, portable systems and UV chambers.

The fixed mounted systems which deliver an ultra-fast UVc dose that will kill harmful pathogens without having to be moved or repositioned. Most systems can disinfect an entire room in about two minutes and address both surface and airborne pathogens. These systems can record and report in real time ensuring you have proper proof of any compliance data that would be needed for government reporting or patient concerns. 

A portable UV sterilization system has advantages such as convenience, you can just plug it in and it will start to do its job of killing harmful pathogens and sterilizing germs. There use to be a concern of safety for staff and patients being exposed to radiation but with new technology and quality products that is not that the case anymore.

The UV chamber, where dental equipment such as oral mouth mirrors, tooth scrapers and tongue scrapers can be placed inside a chamber to be disinfected by UV light. There are not many disadvantages to this system, it can disinfect tools in bulk, can be done quickly and typically has a reporting system. Studies show that clinical-grade UV chambers has a 99.9% germ disinfection quality.

Keep in mind, if you are considering making the switch to UV sterilization system at your clinic, most systems do not wear out so it is a one-time investment. It also provides peace of mind knowing that you are protecting you, your staff and patients from dangerous pathogens.

If you have any specific questions about UV sterilization systems for your dental clinic, reach out to our knowledgeable team at sales@central-dental.ca or call 800-665-7302.

RESOURCES

https://www.dentistryiq.com/dentistry/products/infection-control-and-instrument-management/article/14180067/uvc-sterilization-works-in-large-healthcare-settings-what-about-dental-offices

Automated Sterilization Monitoring

Dental clinics who have become early adopters of automated sterilization monitoring systems, are being recognized as clinics who are ahead of the curve. The latest technology does require a significant initial investment but the results are more accurate results and a decrease in the risk of spreading infectious diseases.

In Canada, there have been reports of a patient coming in contact with an infectious disease after visiting a dental clinic. Although this is rare, the problem usually steams from improper labeling of sterilization of their tools. Ontario has been a forerunner in the revision of the Infection Prevention and Control checklist for dental clinics. This checklist was updated in 2019 and gives guidelines for the reprocessing of dental/medical equipment and devices. It is important as a clinic to stay up to date on the ever-evolving regulations so that you do not unintentionally fail to comply.

One of the most important steps on the checklist is the record keeping of the sterilization of dental instruments and devices. A log of sterilization should be maintained and reviewed on a regular basis. Although there is no specific guideline on how this is to be done there are a lot of advantages of streamlining the process by using technology to help your clinic maintain accurate and organized results.

When records are manually being kept, there is room for human error as well as environmental error. For example, manual labeling can be time consuming and requires an entry into a separate log where mistakes can happen.

In conclusion, there are clear guidelines for dental clinics across Canada to follow, they change slightly from province to province but generally are the same across the country. There is always risk of human error but automating the system of sterilization monitoring can significantly reduce the chance of error, which in turn, will decrease the risk of any liability for the dental clinic. There is an initial investment in the technology, however, it will considerably reduce the risk of spreading any infectious diseases for your patients. Along with this, it will save staff time and increase compliance by streamlining the process.

If you are interested in automating your sterilization monitoring, there is no better time than now. If you have any questions, you can reach out to our knowledge team by calling 800-665-7302 or by emailing sales@central-dental.ca.

RESOURCES
https://www.oralhealthgroup.com/features/managing-records-necessary-for-sterilization-of-instruments-and-devices/https://www.dentalproductsreport.com/view/outside-the-box-sterilization-monitoring

Mental Health in the Workplace

When people are stressed out at work it can lead to a decrease in productivity. No employer or employee, wants that to happen. Some companies are taking a proactive approach by creating wellness programs in the workplace. These programs in place may have some initial cost and time but reports are showing that they are leading to an increase in productivity which will benefit the bottom line. In the end, the return on investment is well worth it. Not only will it help with the company be more successful, you will have healthier and happier employees and a lower turnover rate.

The responsibility of mental health and productivity does not only rest on the shoulders of the employers, it is important for the employees step up and find ways on their own to be sure they are caring for their own mental health. Caring for your mental health is critical for all aspects of your life.

Here we will give you some advice on strategies you can use to help decrease your stress and increase your productivity and improve your overall mental health.

Lunch Time

Whether you are working from home, in an office or a clinic it is important you take time on your lunch break to enjoy your meal. Make it a priority and set boundaries for yourself. Leave your regular workspace to eat your meal so you have a chance to disconnect. Go to the common area and visit with your co-workers. If that is not possible, enjoy the outdoors. Studies show that nature and fresh air can decrease stress and increase the quality of your overall health. Even if you can only be outside for 10-15 minutes, any amount of time will help.

Move Around

If you are at a job where you sit at a desk all day, take time to intentionally get up and move your body. This can help when you are feeling tired and assist to generate ideas and strategies while working. If you work at a dental clinic, you do spend time moving around but again, be intentional about your movement when you do get a break. Increase your heart rate, it can help with sleepiness and can wake up your mind so that there is no worry of becoming complacent with your patients.

Meditate

Meditation is a tool that has been used for decades, and for good reason. Studies show that the practice of meditation can decrease anxiety and stress while increasing the quality of your mental and physical health. Now there are many apps that can help to guide you through meditation if you are new to it. If you are not comfortable with meditation, even just finding a quiet place to practice deep breaths that give your mind a chance to rest can help. If you do not have time to meditate at work, this is something you can practice anytime, anywhere.

Hopefully, whether you are an employee or an employer, some of these tips can help to implement ways at the workplace to decrease stress and anxiety and increase the overall health, productivity and well-being of everyone at the workplace.

 RESOURCES

https://hbr.org/2017/06/why-you-should-tell-your-team-to-take-a-break-and-go-outside

https://justworks.com/blog/improve-mental-health-work-midday-break-ideas

Proudly Canadian Suppliers and Products

Virta L3 Medical-Grade Earloop Masks

We have recently added face masks from Canada to our list of products. We are thrilled that we have been able to source these three-ply ear loop procedural masks. Continental Enterprises is now providing high quality masks that are made in Canada where we do not have to deal with shipping delays and volatility of overseas pricing.

Along with that, until the end of 2021, our suppliers will be donating 50 cents from every box sold to a frontline organization in Manitoba.

Our new Virta face masks are blue in color and come with 50 masks in each box. They are latex free and are packaged with zero skin contact to help decrease the chances of contamination. If you order more than 20 boxes, there is a price decrease.

Since the uncertainty that the global pandemic has brought to the world and PPE supplies, we made it our mission to secure PPE from Canada to help serve you better.

Virta Face Masks

Mondetta Gowns

Mondetta offers both re-usable and disposable gowns. Mondetta introduced their Frontline Program in the wake of the global pandemic. Their team worked around the clock to develop the products to help keep frontline workers safe and to assist the Canadian government in procuring important PPE.

Mondetta’s headquarters are in Winnipeg, Canada and have been for years. We are proud suppliers of these gowns and when possible, always have them in stock to provide them as quickly as possible when they are needed.

Gowns are an important part of keeping frontline workers safe and stopping the spread of COVID-19.

Mondetta Gowns

Jaspr Air Purifiers

Jaspr air purifiers were designed and created by Canadian, Mike Feldstein, after being in Fort McMurray, Canada helping to restore homes that had been damaged from a massive wildfire. Now, more than ever, clean air is so important. Mike and his team are on a mission to provide the education and tools to provide clean air to everyone! This product is highly praised and has many fantastic reviews.

A fun fact about the company’s name Jaspr, it is named after a national park in Western Canada that is known for its clean, fresh air.

Jaspr Air Purifiers have a 3-in-1 filters that deliver medical-grade HEPA purification, capturing 99.97% of harmful pollutants. It purifies large spaces, generating 2 air changes per hour in a 1,600 square foot room. With its sleek design, it is definitely a customer favorite!

Jaspr Air Purifier

RESOURCES

https://jaspr.co/

https://mpgsport.ca/pages/mondetta-home

biomedical-waste

What to do with Biomedical Waste

What is Biomedical Waste?

Biomedical waste is waste that consists of infectious, or potentially infectious, materials. It can be solid or liquid, some examples include; discarded blood, anything sharp, human tissue, bandages and dressings, used gloves or any other medical supplies that could have come into contact with bodily fluids such as blood or saliva.

Biomedical waste that is common at dental clinics include materials such as; sharps, needles, used anesthetic cartridges, scalpel blades, amalgam and plaster to name a few.

Why is it Important to Dispose of it Properly?

If Biomedical waste is not disposed of properly it can be a threat to the environment, staff members, the public and sanitation workers. Biomedical waste could contain pathogenic agents that may cause disease to humans that are exposed to it.

Discarding Biomedical Waste

Biomedical waste should be collected in leak-proof containers that are strong enough to assure no breakage or damage while transporting it. These containers should be marked with the biohazard symbol. It should be separate from all other waste. Any waste that is sharp is usually collected in specialized boxes (usually yellow) and can often be called needle boxes.

Biomedical Waste Collection

Biomedical waste is an infectious substance and is considered a dangerous good. Therefore, all Transportation for Dangerous Goods regulations must be followed when the waste is being collected, handled and transported off-site by a professional.

Biomedical Waste Management Options

There are two main options when it comes to safely disposing of biomedical waste. Incineration is done at approved facilities and is the preferred method of disposing of the waste. This method burns the waste to destroy the anatomical and non-anatomical waste. The less-preferred option is to dispose of sharps and other solid waste directly into the landfill. Before that happens, the waste must go through a chemical or thermal sterilization process. Often, the landfill owner must pre-approve the disposal of the waste at their site.     

Medical Waste Services

Are you looking for a clean and convenient way to dispose of your medical waste? We feature one of Manitoba’s most efficient and reliable medical waste pickup services.

We supply most types of safe disposal containers and will pick up all types. Please contact our office to set up an account for this service at 204-885-7530 or email sales@central-dental.ca.

RESOURCES

https://open.alberta.ca/dataset/8f0f2ff4-34a3-4b55-94e7-2e877a529b8d/resource/cae3e751-ff7c-4f55-bf00-e66e8429f22a/download/biomedical-waste-aip-2019-06.pdf

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3255123/https://www.ontario.ca/page/c-4-management-biomedical-waste-ontario