Employee Spotlight with Kevin Haldane

As the Operations Team Lead at Central Dental Solutions, what are some of your responsibilities?

KH: I am responsible for working with the other members of the operations team to make sure we have inventory in stock so we can get it to our customers on time!

How does the Quickship program work?

KH: This is a guide to the most common items that we sell! If the product is in the guide and you are in Winnipeg if you place your order by 11:00 AM we will, where ever possible, get the order to you by 4:00 pm that same business day likewise if you place the order before 4:00 PM we aim to get it to you by 11:00 AM the next business day.

Why does Central Dental Solutions offer reupholstery on dental chairs?

KH: This is a quick more economical way of giving your chairs and office a refresh with minimal downtime!

How does the Rapport Preventative maintenance work?

KH: This is a check on the “heart and lungs” of your clinic done at regular intervals that work for you.

If someone is opening a new dental clinic, how can Central Dental Solutions help?

KH: Central Dental can help in many ways, from finding space that is feasible, Design, Project Oversight, Equipment, and Cabinetry to getting you the supplies you need to get started!

Can clients go to your website to place an order?

KH: Yes, they can. The customer portal allows them to have a curated list of the products they want to order and also see their entire transaction history

What do you like to do in your spare time?

KH: I enjoy playing shiny, BBQing, and spending time with family and friends!

If you would like to reach Kevin Haldane directly you can email kevin.haldane@accuquip.ca or call 800-665-7302.

Tips on Keeping Your Clinic Clean and Safe

In a healthcare environment keeping your dental clinic clean and sanitized is always a top priority. There are systems and strategies that can be used to ensure your team and patients have the safest and best experience in your clinic. No matter what your position is within the dental clinic, everyone on the team should share responsibility to help maintain a clean and safe environment for the benefit of all.

High Touch Areas

Always monitor high touch areas that should be regularly disinfected. Visible debris should be disposed of safely and washing down the entire area with an approved disinfectant should be done on a set schedule. High touch areas in the general clinic include, but are not limited to, transaction surfaces, light switches, drawer handles, cabinet and door handles, as well as faucets and sinks.

Washroom

Inevitably there will be high traffic in the washroom with many patients and staff members going in and out. The condition of the washroom is always a reflection of the rest of the clinic. Maintaining a clean and fully stocked washroom in your clinic will show patients that you have not overlooked the importance of keeping the washroom clean and tidy.

Reception Area

The reception area of your clinic is the first impression your patients will have of your clinic. It is critical that it is kept clean and well organized. This includes keeping clutter under control and keeping all surfaces visibly clean. There should be clearly defined intervals in which the highest touch items are disinfected. Some examples are waiting room chairs, pens, debit machines and transaction surface of desk.

Disinfection & Sterilization Procedures

One of the most crucial steps to take in developing your disinfection and sterilization procedures in your clinic is to make sure they are understood by your team and meet your associations standards. These research-based standards are there to use as a guide so that your team and patients will be kept safe. Following these procedures will significantly reduce the risk of cross-contamination and infections.

Havin pro-active cleaning and disinfecting practices that you implement at your clinic will go a long way to maintaining a positive reputation both with patients and valued team members. If you want to go the extra mile consider hiring a professional cleaning team who can sanitize all the key traffic areas as well as performing the regular cleaning tasks. By always presenting a clean and well-organized clinic, you can ensure your patients have the best experience possible at your dental clinic, and ensure their safety.

RESOURCES

https://www.dentistryiq.com/practice-management/staffing/article/16360908/how-clean-is-your-dental-office-5-tips-to-keep-your-patients-healthy-and-happyhttps://www.servicemasterclean.com/clean-blog/healthcare-cleaning/dental-office-cleaning-checklist/

Sedation Techniques in the Dental Industry

Dental sedation is used to calm a patient’s anxiety about the procedure or help with pain control. There are many forms of dental sedation in the industry. They range from numbing the pain to completely sleeping. All forms of sedation are meant for short term use.

Minimal Sedation

This type of sedation is a conscious sedation. This is where the patient is still conscious but less aware of what is going on around them. When this method is used the patient’s coordination might be affected but ventilatory and cardiovascular functions will be unaffected. One of the most used techniques for this type of sedation is what is known as commonly known as laughing gas. The medical name for laughing gas is nitrous oxide and is used to relax patients which may help them receive pain management such as needles in the gums. The effects of laughing gas come quickly and wear off quickly once they stop breathing it in from the nose apparatus you will use to administrate it. Patients who use only this sedation method can often drive right after the procedure.

Oral Sedation

This type of sedation is also a conscious sedation. This is a prescribed medication that is taken orally. There are a number of different types of medication that can be prescribed. Depending on the circumstances, your patients heart rate and blood pressure may need to be monitored during the procedure. If the patient has extremely high anxiety this is a good option. Typically, this type of sedation will leave them sleepy and unable to drive home.

IV Sedation

There is something called ‘Twilight’ sedation. For this, the patient is conscious but not very aware of their surroundings. This can still be done at your dental clinic with the right education and equipment. Under some circumstances but not very often, a patient will need general anesthesia which cannot be done at the dental clinic but would need to be done at a hospital or specialized clinic where a specialist would administrate the sedative and monitor the patient throughout the procedure.

As a dentist, you should always check with the dental association guidelines or requirements to administer sedation. Another option that is becoming common in the dental industry is clinics employing a dental anesthesiologist so they can perform the more complicated procedures.

Having sedation alternatives can benefit certain patients, as well as your whole team by saving time, anxiety and delivering a more positive patient experience.

RESOURCES

https://www.mouthhealthy.org/~/media/ADA/Education%20and%20Careers/Files/anesthesia_use_guidelines.pdf

Why Dentists Are Turning to Digital Dentistry

The technology in the dental field is ever-changing, like most industries. In the past decade, many positive steps have been made to creating an accurate and beneficial system for digital dentistry. This technology has many benefits. Although it has taken time to be a trusted source in the industry it is in high demand now. Below we explore some of the advantages of digital dentistry.

Saves Time

The bottom line is that intraoral scanners save you time. When you save time in your clinic, it leads to more patients which increases your workflow and patient reach. When you scan a patients mouth digitally it takes five minutes. Scanning digitally helps you to avoid a mess and keeps patients from being uncomfortable

Guarantees Accuracy

When digital equipment is used properly, there are plenty of studies that prove the accuracy of intraoral scanning. When you use a scanner, you eliminate human error. Most dental labs suggest that the biggest source of error is the impression that is made. When a scan is made digitally it takes out the chance of that happening.

Comfort of Use for Dentist

The new Carestream intraoral scanner, CS 3800, is completely wireless and has a battery life up to one hour. It can be plugged in if the battery runs out. It uses motion controls within the scanner instead of having to use the computer. It is only 240 grams which makes it easy to handle for dentists and does not create a lot of stress and pain in the hand when using. This new technology is the most comfortable and convenient on the market to date.  

Saves Money

Depending on how you do things at your clinic, you can really save money using an intraoral scanner. You will save money on materials such as PVC and plaster for models. On top of that, you will save money on shipping and will not have to find the space to store all of the additional materials. All of your models can be stores digitally instead of finding a physical place for all the records. According to Dr. Mark McOmie from the Unites States, you can save approximately $28,800 a year using a digital scanner. The cost upfront is more but in the long run you will save thousands of dollars for your practice.

At Central Dental Solutions, we are seeing the CS 3800 as a way of the future. If this is something you would like to try at your clinic, do not hesitate to reach out to our knowledgeable team and we can provide you with a demo to ‘try before you buy.’ Please contact us at sales@central-dental.ca or call 800-665-7302.

RESOURCES

https://www.3shape.com/en/news/2018/five-reasons-to-own-an-intraoral-scanner

https://instituteofdigitaldentistry.com/news/new-carestream-intraoral-scanner-announced-cs-3800/

Manny Meillon – Service Rep at CDS

1.       What are you responsible for as a Service Rep at Central Dental?

One of my biggest responsibilities is to test and repair handpieces as soon as they arrive at Central Dental so we can guarantee our customers that they will receive them back in less than 72 hours. I also perform preventative and corrective in-house maintenance to all medical equipment.

2.            How long have you been servicing dental / medical equipment? What type of dental equipment do you service?

I have been in the medical field for over 9 years and specialized in dental equipment for the last 3 years. At Central Dental, I service different kinds of equipment such as handpieces, ultrasonic scalers, ultrasonic cleaners, sterilizers, obturation systems, centrifuges, among others. 

3.            What should dental clinics know about service reps?

They should know that the service reps are here to help and deliver the best customer experience by creating a positive and professional relationship that will give them the right solution at the right time.

4.            Why did you become interested in the dental industry? 

As they say ““A warm smile is the universal language of kindness.” so being part of the process to help dentists to achieve their patients’ dreams is truly fulfilling

5.            What do you like to do in your spare time?

Travel is the activity that I enjoy the most. I like activities that involve camping and fat biking. 

Amanda Smith

Amanda joined the Central Dental team in July 2021, working in customer service. She has 2 years of experience in the customer service field. Amanda enjoys spending time with her family, going for walks, and bike rides.