Manny Meillon – Service Rep at CDS

1.       What are you responsible for as a Service Rep at Central Dental?

One of my biggest responsibilities is to test and repair handpieces as soon as they arrive at Central Dental so we can guarantee our customers that they will receive them back in less than 72 hours. I also perform preventative and corrective in-house maintenance to all medical equipment.

2.            How long have you been servicing dental / medical equipment? What type of dental equipment do you service?

I have been in the medical field for over 9 years and specialized in dental equipment for the last 3 years. At Central Dental, I service different kinds of equipment such as handpieces, ultrasonic scalers, ultrasonic cleaners, sterilizers, obturation systems, centrifuges, among others. 

3.            What should dental clinics know about service reps?

They should know that the service reps are here to help and deliver the best customer experience by creating a positive and professional relationship that will give them the right solution at the right time.

4.            Why did you become interested in the dental industry? 

As they say ““A warm smile is the universal language of kindness.” so being part of the process to help dentists to achieve their patients’ dreams is truly fulfilling

5.            What do you like to do in your spare time?

Travel is the activity that I enjoy the most. I like activities that involve camping and fat biking. 

UV Disinfection in the Dental Industry

In 2019, when a global pandemic hit, professionals in the dental industry starting looking for new ways to disinfect their tools and surfaces between patients. UV light technology has been used in large healthcare facilities for some time with great success. Currently, most dental clinics are not using the technology but trends are showing that it is on the rise, and for good reason. UV sterilization systems technology have come a long way in their functionality and convenience over the last decade, research and developments were ramped up once the COVID-19 pandemic hit.

UV sterilization systems fall into many categories, but the three most popular in the dental industry are the fixed mounted systems, portable systems and UV chambers.

The fixed mounted systems which deliver an ultra-fast UVc dose that will kill harmful pathogens without having to be moved or repositioned. Most systems can disinfect an entire room in about two minutes and address both surface and airborne pathogens. These systems can record and report in real time ensuring you have proper proof of any compliance data that would be needed for government reporting or patient concerns. 

A portable UV sterilization system has advantages such as convenience, you can just plug it in and it will start to do its job of killing harmful pathogens and sterilizing germs. There use to be a concern of safety for staff and patients being exposed to radiation but with new technology and quality products that is not that the case anymore.

The UV chamber, where dental equipment such as oral mouth mirrors, tooth scrapers and tongue scrapers can be placed inside a chamber to be disinfected by UV light. There are not many disadvantages to this system, it can disinfect tools in bulk, can be done quickly and typically has a reporting system. Studies show that clinical-grade UV chambers has a 99.9% germ disinfection quality.

Keep in mind, if you are considering making the switch to UV sterilization system at your clinic, most systems do not wear out so it is a one-time investment. It also provides peace of mind knowing that you are protecting you, your staff and patients from dangerous pathogens.

If you have any specific questions about UV sterilization systems for your dental clinic, reach out to our knowledgeable team at sales@central-dental.ca or call 800-665-7302.

RESOURCES

https://www.dentistryiq.com/dentistry/products/infection-control-and-instrument-management/article/14180067/uvc-sterilization-works-in-large-healthcare-settings-what-about-dental-offices

Automated Sterilization Monitoring

Dental clinics who have become early adopters of automated sterilization monitoring systems, are being recognized as clinics who are ahead of the curve. The latest technology does require a significant initial investment but the results are more accurate results and a decrease in the risk of spreading infectious diseases.

In Canada, there have been reports of a patient coming in contact with an infectious disease after visiting a dental clinic. Although this is rare, the problem usually steams from improper labeling of sterilization of their tools. Ontario has been a forerunner in the revision of the Infection Prevention and Control checklist for dental clinics. This checklist was updated in 2019 and gives guidelines for the reprocessing of dental/medical equipment and devices. It is important as a clinic to stay up to date on the ever-evolving regulations so that you do not unintentionally fail to comply.

One of the most important steps on the checklist is the record keeping of the sterilization of dental instruments and devices. A log of sterilization should be maintained and reviewed on a regular basis. Although there is no specific guideline on how this is to be done there are a lot of advantages of streamlining the process by using technology to help your clinic maintain accurate and organized results.

When records are manually being kept, there is room for human error as well as environmental error. For example, manual labeling can be time consuming and requires an entry into a separate log where mistakes can happen.

In conclusion, there are clear guidelines for dental clinics across Canada to follow, they change slightly from province to province but generally are the same across the country. There is always risk of human error but automating the system of sterilization monitoring can significantly reduce the chance of error, which in turn, will decrease the risk of any liability for the dental clinic. There is an initial investment in the technology, however, it will considerably reduce the risk of spreading any infectious diseases for your patients. Along with this, it will save staff time and increase compliance by streamlining the process.

If you are interested in automating your sterilization monitoring, there is no better time than now. If you have any questions, you can reach out to our knowledge team by calling 800-665-7302 or by emailing sales@central-dental.ca.

RESOURCES
https://www.oralhealthgroup.com/features/managing-records-necessary-for-sterilization-of-instruments-and-devices/https://www.dentalproductsreport.com/view/outside-the-box-sterilization-monitoring

Mental Health in the Workplace

When people are stressed out at work it can lead to a decrease in productivity. No employer or employee, wants that to happen. Some companies are taking a proactive approach by creating wellness programs in the workplace. These programs in place may have some initial cost and time but reports are showing that they are leading to an increase in productivity which will benefit the bottom line. In the end, the return on investment is well worth it. Not only will it help with the company be more successful, you will have healthier and happier employees and a lower turnover rate.

The responsibility of mental health and productivity does not only rest on the shoulders of the employers, it is important for the employees step up and find ways on their own to be sure they are caring for their own mental health. Caring for your mental health is critical for all aspects of your life.

Here we will give you some advice on strategies you can use to help decrease your stress and increase your productivity and improve your overall mental health.

Lunch Time

Whether you are working from home, in an office or a clinic it is important you take time on your lunch break to enjoy your meal. Make it a priority and set boundaries for yourself. Leave your regular workspace to eat your meal so you have a chance to disconnect. Go to the common area and visit with your co-workers. If that is not possible, enjoy the outdoors. Studies show that nature and fresh air can decrease stress and increase the quality of your overall health. Even if you can only be outside for 10-15 minutes, any amount of time will help.

Move Around

If you are at a job where you sit at a desk all day, take time to intentionally get up and move your body. This can help when you are feeling tired and assist to generate ideas and strategies while working. If you work at a dental clinic, you do spend time moving around but again, be intentional about your movement when you do get a break. Increase your heart rate, it can help with sleepiness and can wake up your mind so that there is no worry of becoming complacent with your patients.

Meditate

Meditation is a tool that has been used for decades, and for good reason. Studies show that the practice of meditation can decrease anxiety and stress while increasing the quality of your mental and physical health. Now there are many apps that can help to guide you through meditation if you are new to it. If you are not comfortable with meditation, even just finding a quiet place to practice deep breaths that give your mind a chance to rest can help. If you do not have time to meditate at work, this is something you can practice anytime, anywhere.

Hopefully, whether you are an employee or an employer, some of these tips can help to implement ways at the workplace to decrease stress and anxiety and increase the overall health, productivity and well-being of everyone at the workplace.

 RESOURCES

https://hbr.org/2017/06/why-you-should-tell-your-team-to-take-a-break-and-go-outside

https://justworks.com/blog/improve-mental-health-work-midday-break-ideas